F.A.Q’s

Direct Booking
On our Vacation Rentals page you will see all our homes with buttons that direct you to Airbnb and VRBO to make reservations. Please use our buttons to check availability, photos, ammenities, reviews and prices. If you would like to avoid paying the Airbnb/VRBO service fees, you can book directly and pay the same price per night as on the platforms, but you will skip paying a service fee. For direct reservations please send us an email!

What Forms of Payment are Accepted?
Acceptable payment methods include: credit card (no American Express), Zelle, wire transfer, PayPal, and cash on arrival.  For some payment methods there are extra costs (creditcard 4.5% and PayPal 3.5%) the bank charges a percentage and this will be added to your total.

Will You Accept Reservations for Less Than 2 nights?
No, we have a minimum rental period of 2 nights.

How Many Guests Are Allowed to Stay?
Please refer to the particular property page for the maximum occupancy allowed. Occupancy includes children, except for infants or small children who sleep in a pack n play.

What Are The Rates?
Rates change by season and length of stay. Please send us an email with your dates and we will give you the total for your stay. No refunds or adjustments will be made for rate changes that take place after the date the reservation is made.

Do You Offer Discounts or Specials?
At times we offer specials. Different specials cannot be combined and can only be applied to new reservations.

What Are The Taxes?
All taxes are included in your rental.

Do You Have A Rental Agreement?
Yes, during check in we will let you sign the rental agreement. We can email it to you for review.

What about water and electricity use?
Water and electricity is included in your rental. We do take meter readings and ask our guests to be energy efficient and turn off airconditioners, lights, fans and TV when the rooms are not in use. We also ask our guests to report any leaks or running toilets so we can come and repair immediately.

Is Housekeeping Included During our Stay?
All of our properties are deep cleaned prior to your arrival and after your departure. We take this job very seriously and we want to maintain 5 stars on Homeaway and Airbnb forever! Additional housekeeping services during your stay are available at an additional charge. The additional housekeeping services include making the beds, fluffing the pillows, tidying up the house, taking out the trash and washing the dishes and changing the sheets upon request. Rates vary depending on property and service requested.

Are Pets Allowed?
Small, hypoallergenic pets are allowed in most of our properties, please ask! Some properties do not have adequate fencing and are not suited or safe for your pet.

Is Smoking Allowed?
All of our properties are non smoking inside and no exceptions are made. Smoking outdoors is allowed, please use an ashtray!

Does The Property Have Internet?
Yes. All of our homes and apartments provide high speed wireless internet access. The Wifi code is in our information map which you can find in the property.

What Is The Check In and Check Out Time?

Checking-in

Our checking-in takes places at 3.00 pm.
Will you be arriving early? Subject to availability this will not be a problem. We will let you know if it possible one day in advance or as soon as we know.

Checking-out
Our check-out takes place at 10.00. If we have no guests arriving on the day of your departure, we will do our best to be flexible with check out time. We will confirm at check in if there is room for flexibility.

Do You Offer Airport Pick-Up Service?
No, we don’t. We have great taxi service in Aruba and you can arrange one in advance, or just hop in one of the taxis right in front of the Airport.

How do we get to the house?
We will email you the address and check instructions with a link on MAPS.ME and GOOGLE MAPS.

How can we reach you during our stay? We advise you to download an app called ‘Whatsapp’ before your trip, this is a great way to communicate with us once you arrive. Whatsapp works through WiFi, so communication (calls and texting) is easy and free of charge.

If we have problems at the house, will someone come and help us? Yes, we are at your service during your stay. Please remember we are a small team and we work from 8am to 4pm, 7 days a week. After those hours, our team goes home and will only respond to emergencies (broken airconditioners, lost keys, power outages) so please understand we are not a hotel with round the clock maintenance staff/housekeeping. Please try to report any issues or ask for help during 8am and 4pm, and if you report things after, please understand that if it is a minor issue, we will come the next day after 8am. Our host is available 24/7 for emergencies, please don’t hesitate to call (don’t text) during late hours if you need help.

We’ve Never Been To Aruba Before, Which Activities and Restaurants Do You Suggest?
All our properties have a Information Map with loads of information about Aruba. This information map includes nice restaurants – things to do – discounts – getting married – car rentals – beaches on Aruba and much more! We also work with a great Concierge Service, called Barbulet Concierge. We have inluded a button above with their information.

Is There an Alarm System?
We take the safety our guests and properties very seriously; most villas and apartments have a monitored alarm system. At check-in time you will receive instructions how to operate the system. At all time, use the alarm! If your alarm does not go on, check your doors and windows, one must be open.

Is there a Safe?
All properties have a safe and we recommend always storing your valuables in the safe. Please leave your safe open at your departure.

Can We Have A Party?
Our properties are located in residential communities and most of the neighboring homes are owner occupied. In order to maintain peace and happiness in the neighborhood we do not allow parties, loud gatherings or events. Any use of the rental property for a purpose other than residential use for a family vacation must be approved in writing by Casa Mia NV. It is not allowed to have an event at any of the apartment properties because of other Renters staying on-site. After 10.00 PM no loud sounds are allowed.

What Is the Cancellation Policy?   Please inquire about our cancellation policies. It may depend on the property, the lenght of your stay and the season.

Do you recommend we take out Travel insurance?  We highly recommendyou take travel insurance as soon as you book your trip, as this provides you with immediate cover for unforeseen emergencies. Travel insurance helps cover financial losses associated with surprise circumstances that could ruin a trip, including illness, injury, accidents, flight or other transportation delays, and other issues. Please understand that if you do not have travel insurance, any losses because of emergencies will be at your own risk and we uphold our VRBO or Airbnb cancellation policy and only refund according to those policies.

What Happens If There Is A Maintenance Issue?
We make every effort to keep each property and its equipment in good working order. Should there be a maintenance issue, we will strive to make any repairs as soon as possible. Ongoing property maintenance, including but not limited to pool service and garden service, may take place during your stay but will never interrupt your vacation. We always contact you in advance and there will always be a employee from Casa Mia NV with the workers.

If I Forgot Something, Is There a Lost And Found?
Yes. If you’ve left something behind on your visit and we find it, we will contact you and arrange to have it shipped back to you. Shipping things is costly and time consuming, so please do a good swipe of the home before you leave.

What Are the Check-Out Procedures?
Please make sure your check out appointment with our host is confirmend the day before departure. We want you to enjoy your stay right up until the moment of your departure. There is no need to do any cleaning, but we do ask you to tie your trash bag and dump it in the large bin outside, turn off all appliances, ligths and aircondioners, close all doors and windows, and do a thorough sweep of the house. We will meet you at checkout at a scheduled time to receive the keys. Please don’t leave without us signing you out.

What do you provide at the house? On behalf of Casa Mia, we place a ‘welcome package’ in your home for the first few days of your rental.
These items include toilet paper (2 rolls per toilet), kitchen paper (1), dishwashing sponge (1), dishwashing liquid, handsoap and garbage bags (5). We also have coffee, sugar, tea, coffee filters and some detergent for the a few washes. Our homes also have a decent amount of condiments and spices for cooking. These items come and go, so the inventory is not consistent.
Should any of these items run out during your stay, you would have to purchase these at your own expense.
We also provide linen for the beds, 1 big and one small bath towel and 1 one beach towel per guest, a cooler and beach chairs to take to the beach.
We do not provide an umbrella since they tend to be hazardous with the strong winds in Aruba, they break within a day. All watersport huts rent lounge chairs and large heavy duty parasols.
We might have inflatable pool floats or other things like snorkel masks, however, guests also break them and loose them all the time, other guests do leave some again, so we cannot guarantee their presence.
Hair dryer, iron and ironing board are present in our home.
We do not supply washcloths, shampoo, body wash and conditioner in our bathrooms.

Does every visitor of Aruba need to fill out an ED card (embarkment document)?
Yes, every visitor needs to fill one out to be allowed to enter in Aruba. There is a USD 20 charge per person. Here is the link to the ED card: https://edcardaruba.aw

Do we need adapters for our phone chargers? Aruba has the same voltage as the USA, same outlets, same plugs, so no adapters needed. Only when you are from EUROPE, you will need adapters.

What payments are accepted in Aruba? The Aruban currency is called ARUBAN FLORIN. No need to exchange currency though you can pay with cash USD everywhere in Aruba, and all major creditcards are accepted.

Still Have Questions?

Please contact us by email casamiaaruba@hotmail.com